Yes, because that part wasn't there, just the parent's unsubstantiated suspicion that racism was the likeliest explanation for an unpleasant experience in dealing with low-level government bureaucrats.
Be more careful in your reading. There is a certain way that people talk to someone they view as considerably inferior. The fact that people working in a place so quickly shift into that mode, even when it's at odds with the facts of the particular situation, is a very strong indicator that some sort of prejudice is at play. Whether or not it's racism, it's certainly not compatible with good governance.
Neither was the part where they expected "special treatment depending on their social status." You don't get to dismiss the author's suspicions as imaginary while elevating your own to fact.
